Family services administrator

SALARY: £24,500 - £26,000 (DEPENDENT ON EXPERIENCE)

TERM: PERMANENT – FULL TIME

LOCATION: CANON STREET, TAUNTON

This multifaceted position involves front-of-house reception duties, administrative support for parenting assessments, calendar and planner management, housekeeping, and coordination with residential houses and Somerset Clinic.

 

The post-holder will ensure smooth daily operations, provide a welcoming and calm presence for families and professionals, and offer compassionate care to babies and young children. Strong organisation, communication, and emotional resilience are key to thriving in this safeguarding-focused environment.

As a representative of Orchard House, the post-holder must always maintain professional and appropriate behaviour. This includes demonstrating integrity in all interactions with staff, families, patients, contractors, and regulatory bodies; communicating clearly and respectfully; maintaining appropriate boundaries; and upholding the organisation's values and reputation through personal conduct onsite.

If you are seeking a front-facing administrative role where your contribution makes a meaningful difference to vulnerable families, we would love to hear from you.

Duties and Responsibilities

  • Provide reception and facilities support

  • Various administrative duties

  • Managing calendars, files and family planners

  • Assist with childcare during appointments

  • Liaise with internal teams and external agencies

  • Uphold GDPR, health & safety, and safeguarding standards

Requirements

  • Highly organised

  • Technologically confident

  • An effective communicator

  • Independent and adaptable

  • Discreet and sensitive

  • Adept at creating a welcoming and professional environment

  • Calm and resilient in challenging or emotive situations

How to apply

Should you wish to have an informal chat about the role please don't hesitate to contact Sophie Pinder on 01823 351785

To apply, please see the application pack, application form and safeguarding policy.

Please note we require a full application to be completed in line with our safer recruitment policy, even if you have sent us a CV and a covering letter. Please send this to recruitment@orchardhousefac.co.uk

Key dates

  • Tuesday 16th September 2005, 0900 - Closing date

Please note that we will begin shortlisting and arranging interviews sooner for applications received before this date

If you are not sure whether you are experienced enough or qualified for this role, we are always happy to talk this through on the phone.

Orchard House is committed to safeguarding children and promoting the welfare of children and their families. These posts are subject to an enhanced DBS check.

We treat all personal data that you have provided us in strict confidence and will only process this information in accordance with our Job Applicant Privacy Notice. This explains what information we might hold in respect of you, the purpose for which we hold it, and your rights in relation to it.